❓ Frequently Asked Questions – Pulse Nexus

Welcome to the Pulse Nexus FAQ page. Here you'll find answers to common questions about orders, shipping, returns, and more. Still have questions? We're just an email or call away!

🛒 Orders

Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout using our secure payment gateway.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, email us as soon as possible at pulse-nexus@hotmail.com and we’ll do our best to accommodate your request.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping within the USA and Europe. International shipping rates vary by location.

Q: When will I receive my order?
A: Orders are processed within 1–3 business days. Estimated delivery is 7 days (USA) and 15 days (Europe). International delivery takes 7–21 days depending on the country.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Contact us for return instructions.

Q: How do I request a refund or exchange?
A: Email our support team with your order number and issue. We’ll respond within 24 business hours to assist you.

🏋️ Product Info

Q: Are your fitness products beginner-friendly?
A: Absolutely! Our range includes equipment suitable for beginners and experienced users alike. Descriptions on each product page highlight usage levels.

Q: Do you offer instructions with your products?
A: Many of our products include user guides or QR codes linking to instructional videos for ease of use.

📞 Need More Help?

Still have a question we haven’t answered? Contact us and we’ll be happy to help!

• Company: PULSE NEXUS, LLC
• Email: pulse-nexus@hotmail.com
• Phone: +1 413-597-9151
• Address: 601 SE Essex Dr, Port St. Lucie, FL 34984, USA

Last updated: July 15, 2025